Return Eligibility To be eligible for a return, the following conditions must be met: • Returns must be initiated within 7 days of receiving your order. • Items must be unworn, unwashed, and in original condition, with all tags and original packaging intact. • Only size exchanges are allowed for eligible return items. • Sale items are strictly non-returnable and non-exchangeable. • Pre-order items are not eligible for exchange or return. • The following items are not eligible for return or exchange: – Accessories – Intimates – Personalized items – Made-to-measure items • For multi-label items, return conditions may vary by brand and will be stated at the time of purchase. ⸻ Exchange Policy • We only offer size exchanges for the same design. • Change of design or style is not permitted. • Exchanges will be processed within 7 days after we receive the returned item, subject to stock availability. ⸻ How to Initiate a Return 1. Contact our customer service via: – Email: jt.officialfashionlabel@gmail.com – WhatsApp: +60123673845 Kindly include your order number, item(s), and reason for return. 2. Once approved, we will provide detailed return instructions and the return address. 3. Return shipping costs are to be borne by the customer, unless the item received is faulty or incorrect. ⸻ Important Notes • Items returned without original tags or packaging will not be accepted. • Shipping fees are non-refundable. • For faulty or incorrect items, please notify us within 48 hours of receiving your order for prompt assistance.